The problem
Providers call AFHC with questions about regulations, membership, trainings, applications and inspections. When staff are busy, after 5 PM, on weekends and on holidays, those calls go to voicemail, and providers wait for answers they often need right away.
What Nora does
💬 Website chat
Streams answers with clickable sources (the WAC/RCW section or the AFHC page). Suggested questions, copy, mobile friendly.
📞 Phone line
A natural-sounding voice agent answers calls 24/7, looks up the same knowledge base, and knows when the office is open, closed or on holiday.
🔁 Callback capture
When Nora can't answer, or the caller wants a person, it collects name, phone and question and saves them to the staff dashboard. Nothing gets lost in voicemail.
📊 Staff dashboard
Callback requests, call transcripts, summaries and recordings in one password-protected page.
📚 Grounded answers
WAC 388-76 and RCW 70.128 plus AFHC's website pages and an AFHC FAQ. Nora cites sources and says so when it doesn't know.
🔒 Safe by design
General guidance, not legal advice. Tells users not to share resident health information. Rate limited, with abuse protection on the phone line. No PHI stored.
What's live in this demo
| Feature | Status |
|---|---|
| Chat widget on your live site (demo URL + bookmarklet) | ✅ Live |
| Knowledge: WAC 388-76, RCW 70.128, AFHC pages/articles/news, AFHC FAQ | ✅ Live |
| Callback requests + admin dashboard | ✅ Live |
| Phone agent: Q&A, office-hours awareness, callbacks, transcripts | ✅ Live |
Pricing
| Nora Chat + Voice | $1,499 / month |
|---|---|
| Website chat | Unlimited conversations |
| Phone line (24/7 AI agent + local number) | 2,100 minutes included per month (about 600 calls at 3–4 minutes each) |
| Additional phone minutes | $0.30 per minute beyond the included 2,100 |
| Included | Callback capture, staff dashboard with transcripts and recordings, automatic website knowledge refresh, FAQ updates, monitoring and support |
| Abuse protection | Per-caller limits, number blocking, silence detection and call-length caps, so bots, repeat dialers and stuck lines don't consume your minutes |
The 2,100 included minutes is sized for AFHC routing after-hours, holiday and unanswered calls to Nora. Monthly usage reports show exactly how many calls and minutes were handled.
Nora provides general information only and is not a substitute for legal advice or official DSHS/RCS guidance. This demo is an independent proposal and is not affiliated with or endorsed by the Adult Family Home Council.